It has been crazy around here since the Rent Manager conference in Colorado Springs. We’ve been busy talking with new clients, setting users up, getting our onboarding processes worked out, and generally smoothing out some kinks in the software.

It was nice to sit back over Christmas break and work on some of the fixes and features everyone has been asking for. If you’ve got any ideas or suggestions for Aargh Software, please complete this quick survey: https://forms.gle/CJkKFdejqbi58obr5  

There are 3 big pieces in this Holiday Release of Aargh Software:

1. Dispatch to another Rent Manager User using 2Ticket to create a service ticket and have it automatically assigned to the other User.
2. When using 2Tenant, attach a note to a Tenant based on the [PropertyName@Unit#]
3. Auto-Completion of Unit # and Property in a Service Ticket when a Tenant email address is found

Check out the details:

1. Dispatch using 2Ticket to create a service ticket for another Rent Manager user.

This new feature allows you to “dispatch” to another Rent Manager user when you create a service ticket.

All you need to do is include [RentManagerUserId] in the Subject field of the email you’re sending to 2ticket. If Aargh recognizes the UserId in your Rent Manager instance, it will create the service ticket (with attachments) and assign the service ticket to the specific user.

Prior to this enhancement, you could only create service tickets for yourself. (and then re-assign them in Rent Manager if you needed to).

Here’s a screenshot showing how to do it. In this example, Pat is sending an email to John, and at the same time BCC:’ing 2Ticket in order to create a service ticket. By default, this Rent Manager service ticket would be assigned to Pat, but because she put Mary’s Rent Manager UserID in the subject line with square brackets “[mworth]”, Aargh assigns it to Mary instead.

2. Attach a note to a Tenant based on the [PropertyName@Unit#]

When forwarding an email to attach a note to a tenant (using 2Tenant), putting the email address in square brackets in the subject directs it to the right tenant record.

Sometimes you can’t remember the tenant email address (well, a lot of the time), but you sure can remember the property and unit #.

With this new enhancement, you can include the Property Shortname and Unit # in square brackets. Aargh software will create the service ticket with that information, and also auto-complete the email address.

Like this:

3. Auto-Completion of Unit # and Property in a Service Ticket when a Tenant email address is found

When Aargh software processes an email, it looks at the address of the “To:” field as well as any email addresses in the subject line in square brackets, e.g. “johntenant@whatever.com”.

With this latest enhancement, when sending to 2ticket to create a service ticket … Aargh will find the email address AND it will also assign the unit #and respective property in the service ticket. Bammm!