Aargh is ecstatic to introduce a feature we’ve been working on for awhile; using Artificial Intelligence to summarize your email threads with residents, owners, etc…

When using 2ticket, 2Tenant, or any of your Email2CRM custom email addresses, there are a number of “square bracket short code” options for your emails so they can reach Rent Manager in an optimized format.

All of these shortcodes are detailed on your company’s cheat sheet. Here’s a sample cheat sheet, fyi.

Except [AI], a new command for your subject line that will summarize the contents of an email. The contents of the email become the description of the Service Issue or the History/Note; and the summary appears at the top.

With Aargh Software, the point of Artificial Intelligence is to help make property managers and admins more efficient, not replace them!

Here’s an example of a Service Issue [AI] Summary from an email thread in a property manager’s inbox

Pat forwarded her email thread like this:

Note that in the subject line, Pat entered the [ShortName@unit#] so that 2ticket knows where to assign the service issue.

And, Pat entered [AI] so that Email2CRM would use artificial intelligence to summarize the email thread!

The [AI] short code command resulted in this summary:

John, a new resident at Kings Pointe, reached out with questions and concerns after moving in. He needed assistance with his building access fob, a leak under his kitchen sink, and clarification on his utility bill. Pat provided guidance on submitting a maintenance request, explained the billing structure, and initiated a service request to reprogram John’s fob. Later, John reported an unusual noise from the elevator, which Pat escalated to the building maintenance team. Overall, the exchange ensured John’s smooth transition into his new home, with key concerns addressed and action items set in motion.

Action Items:

• Pat:
  • Reprogram John’s fob for the main entrance.
  • Submit a request for building maintenance to inspect the elevator.
• John:
  • Submit a maintenance request for the kitchen sink leak through the resident portal.

Decisions Made:

• John’s utility bill includes electricity and gas, while water is billed separately through the condo corporation.
• John will receive a separate water bill within two weeks.
• The elevator noise will be investigated by the maintenance team.

From: Pat
To: John
Subject: Re: Welcome to Kings Pointe!

Hey John,

Thanks for flagging that! I’ll put in a request with the building maintenance team to check it out. If you notice it getting worse or stopping between floors, let me know right away.

Welcome again to Kings Pointe! Hopefully, things will settle in soon.

~Pat

From: John
To: Pat
Subject: Re: Welcome to Kings Pointe!

Hi Pat,

Got it—thanks for clarifying! One last thing (for now!): The elevator seems to be making a loud clunking sound when it stops at my floor. Not sure if that’s normal or if someone should take a look?

Best,
John

From: Pat
To: John
Subject: Re: Welcome to Kings Pointe!

Hi John,

Good question! Your utility bill includes electricity and gas, but water is billed separately through the condo corporation. You should receive a separate statement for that within the next two weeks. Let me know if you have any other questions!

~Pat

From: John
To: Pat
Subject: Re: Welcome to Kings Pointe!

Hi Pat,

Appreciate it! I’ll submit the request for the sink. Also, I noticed my first utility bill seems higher than I expected—does it include the water charge, or is that separate?

Thanks,
John

From: Pat
To: John
Subject: Re: Welcome to Kings Pointe!

Hi John,

Thanks for sending that over. I’ll check on your fob—sometimes they just need to be reprogrammed. I’ll create a ticket and let you know when it’s ready.

As for the sink, go ahead and submit a maintenance request through the resident portal, and our team will take care of it. If you need help accessing the portal, let me know!

~Pat

From: John
To: Pat
Subject: Re: Welcome to Kings Pointe!

Hi Pat,

Thanks for the warm welcome! I’ve attached the completed Move-In form. I did have a couple of quick questions:

1. My fob isn’t working for the main entrance. Could that be checked?
2. There’s a drip under the kitchen sink—should I submit a maintenance request for that, or do you handle it?

Looking forward to settling in!

Best,
John

From: Pat
To: John
Subject: Welcome to Kings Pointe!

Hi John,

Welcome to Kings Pointe! We’ll have to organize a few things here, including the elevator and security. I’ll create a service ticket to make sure we’ve got everything organized.

Can you fill out the attached Move-In form and return it to me? I’ve also included your signed lease.

Have a great day,
~Pat