Property management companies constantly seek ways to streamline operations and enhance resident satisfaction. While traditional phone-based communication remains common in property management, it often proves time-consuming and less than ideal for both residents and staff alike. As resident portals like TWA in Rent Manager become industry staples, there’s an often-overlooked tool that can significantly boost your resident experience: website forms.

Why do you want to use resident forms on your property management website?

1. Accessibility and Convenience Not all residents are comfortable or familiar with logging into a portal. Website forms provide an alternative, more accessible option for those who prefer it; either on a desktop, tablet, or mobile phone. This ensures that all residents, regardless of their tech-savviness, can easily communicate their needs.
2. First Impressions Matter Prospective tenants visiting your website can see the forms and get an idea of how organized and responsive your management is, even before they sign up or move in. This is true, especially if the community has its own landing page. This can set a positive tone, attract more potential tenants, and retain current residents.
3. Better Data Organization Website forms can be designed to automatically categorize and organize data, making it easier to manage and analyze. This streamlined approach ensures that no request or feedback slips through the cracks.
4. More Complete Data Customizable forms ensure that all necessary information is collected, reducing the chances of incomplete submissions, including picture and file uploads and signatures. This leads to more efficient processing and resolution of requests.
5. Variety You can create a wide range of forms tailored to different needs, such as maintenance requests, event registrations, feedback, and specific service requests.
6. Community Customization Forms can be customized for different communities or properties you manage, ensuring relevance and specificity. Pet and parking applications, for example, can vary between properties depending on the bylaws of the community.
7. Ease of Use Some residents might find it easier to fill out a quick form on the website rather than logging into a portal, especially for simple requests. This convenience can lead to higher engagement and satisfaction.
8. Enhanced User Experience A well-designed website with easy-to-use forms can improve the overall user experience, making residents feel more valued and heard. This can lead to higher resident retention and satisfaction.
9. Data Integration Forms can be integrated with other tools and software you use, ensuring seamless data flow and reducing manual entry. This integration can save time and reduce errors. This is why we created Web2CRM to allow integration from a form to Rent Manager.
10. Increased Engagement Interactive forms can encourage more engagement from residents, leading to better communication and a stronger sense of community. This can foster a more positive living environment and enhance the overall resident experience.

Implementing Forms with Aargh’s Web2CRM

Aargh’s Web2CRM offers an extensive library of property management forms, or you can use your own HTML forms. Either way, submissions are seamlessly integrated into Rent Manager as service issues, ensuring fast, efficient, and complete processing.

Here are some of the forms in current library. And which Web2CRM, all of them can create a Service Ticket in Rent Manager with form submission:

While resident portals like TWA in Rent Manager are invaluable tools, adding forms to your property management website can provide additional benefits that enhance accessibility, data organization, and user experience. By offering multiple avenues for residents to interact with your management team, you can ensure a more comprehensive and resident-friendly experience that meets the diverse needs of your communities.