Create a ticket assigned to the person in the FROM field. #
Forward or send an email to 2ticket.xyz@aarghsoftware.com to create a Service Ticket in Rent Manager assigned to the person in the “From” field (i.e. you).
In the example below, the notice regarding removal of balcony and deck items is being sent to Rent Manager – a service ticket will be created and assigned to you. BUT, it won’t be attached to a tenant because there’s no identifying email address for the tenant. In the event it can’t find the tenant, you’ll have to go to Rent Manager and find the tenant yourself in the service ticket.
Create a ticket and assign the ticket to the tenant in the TO: and CC: fields. #
BCC: 2ticket.xyz@aarghsoftware.com to create a ticket in Rent Manager assigned to the email address shown in the FROM field.
Aargh will try to assign the ticket to the tenant with the email address in the “TO:” and “CC:” fields of your email.
Forward an email and assign it to the tenant identified in the subject line with a Shortcode. #
As you’ve learned, if you forward an email using 2ticket.xyz@aarghsoftware.com, it will create a service ticket that is assigned to you.
If you also wanted to assign that email to a specific tenant, you can include a include a Shortcode in the Subject Line with the email of the tenant like this [email@address.com] – Aargh will try to find the tenant in Rent Manager and create the ticket for that tenant.
All email Attachments will be added to the Service Ticket in Rent Manager.
Add a history/note to an existing service ticket with a Service Issue # Shortcode #
There are many times when you wish to simply add information or attachments to a Service Ticket that already exists in Rent Manager.
When BCC:’ing or Forwarding an email to 2ticket.xyz@aarghsoftware.com, you can include a Shortcode in the Subject Line with a service issue number like this [97526] – Aargh will find the Service Ticket in Rent Manager and add a Note to the Service Ticket with the contents of the email, including attachments.
Note that Aargh will ignore the TO: and CC: fields when you use a Shortcode with the service ticket #. Why? Because that Service Ticket # is already created and is likely already assigned appropriately.
