What are Subject Line [ ] Shortcodes?

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Shortcodes in EMAIL2CRM #

A Shortcode in your email subject line allows you to modify, combine, add to, and manage the way EMAIL2CRM handles your email.

Once you get a handle on how to use Queue emails, you’ll quickly start saying “… oh I wish I could do this …” or “… wouldn’t it be great if I could do two things with one email send?” or, as in the example below “… I forgot to bcc: RentManager with my client reply! How do I create the service ticket now?” (solution below)

Shortcodes are extra text that you put in your subject line to direct EMAIL2CRM to do some additional things with your email. To use a Shortcode, put it in the subject line.

Shortcodes allow you modify how EMAIL2CRM handles your emails #

When typing your subject, you put commands or information in between an open square bracket and a closed square bracket; i.e. “[“ and “]” … in example below … “Subject line: Re: Move-in to Kings Pointe [johntenant@whatever.com]”.

“Aargh! I forgot to bcc: 2ticket when I sent my email to the tenant.” (Forward it instead!)

When you forward the email to 2ticket.xyz@aarghsoftware.com, the [johntenant@whatever.com] that you write in the subject line tells EMAIL2CRM to attach the service ticket to the person with that email address. Since it’s forwarded (not sent through bcc:) the tenant won’t see it.

Here’s how to do it:

The types of Shortcodes you will use depend on the type of queue you’re sending the email to.