Notify!!! automatically sends personalized “Created, Updated, and Closed” emails to residents based on the progress of their service ticket.
More Communication. Less Effort. #
Notify!!! is your personal communication assistant. #
You stay in Service Manager as you work through issues; the whole time your residents are being automatically updated with the progress and latest info.
Every time your team clicks [Save] or [Save & Close] on a Rent Manager Service Issue, Notify!!! checks to see if something has been added or changed, and will send an email to the resident with the details.
Your staff can use the “Description” and “Resolution” fields to add updates & personalized notes.
Emails are sent on a 5-minute cycle (just in case you go back into the service issue a couple times, only one email will be sent).
Each email is attached as a history/note to the related service issue for future review if required.
New Service Ticket (default template) #
Updated Service Ticket (default template) #
Service Ticket Closed (default template) #
Works Great in Dark Mode #
“Re-Open Service Ticket” link #
To help ensure a good Service Journey for your residents, our Closed Email includes a “Re-Open” Service Ticket link. This allows residents to change their issue to high-priority for your team to resolve quickly.
The default service ticket templates work fine “out-of-the-box.” If you need to, service ticket email templates can be customized. For example, at the bottom of the “Service Ticket Closed” template, you may want to put a link to your blog, a “how did we do?” survey link, or a link to your Google Reviews.
