The easiest way to create a service ticket is to bcc: 2ticket.xyz@aarghsoftware.com.
(where xyz is your Rent Manager Corporate ID). In the example below, this email is being sent to both the tenant and BCC: to 2ticket.xyz@aarghsoftware.com. In Rent Manager, a service ticket will be created if our software finds the tenant email address in Rent Manager (if not, you’ll get a reply back telling you so).
If your “From:” email address is the same as the one you use in Rent Manager, then the service ticket is assigned to you; if you’re using another email address for “From:” our software will still create the service ticket in Rent Manager but leave it “unassigned” and to be assigned to someone RM. If there are attachments, they will be added to the service ticket, too. Here’s an example of how to do it:
